Welcome to the NEP Support Center

You've Got Questions. We've Got Answers.

Schedule a Training

Schedule a 15 min, 30 min, 60 min or 90 min training call.

Schedule a training

Can't Find Your Answer Here?

Submit a support request and we'll get back to you ASAP.

Open a support ticket

NEP Connect Support

Welcome to the NEP Connect Support Page! NEP Connect is your go-to member database and communication tool, designed to streamline member management and simplify your tasks. Here, you’ll find a collection of support videos and tutorials that address commonly asked questions and topics. Explore the resources below or schedule a training to enhance your experience and make managing your members easier than ever!

Training Videos & Tutorials

Basic Training of NEP Connect

Discover the basics of NEP Connect with this introductory overview.

View Tutorial
Learn more
How to Accept an Invite Via Text Message

Learn how to accept your invite to NEP Connect. It only takes one minute!

View Tutorial
Learn more
How to send a text message

Learn how to easily send a text message to one member or to a group of members.

View Tutorial
Learn more
How to Send an E-Mail

Learn how to send an email in NEP Connect to your members.

View Tutorial
Learn more
How to add a member manually

Learn how to manually add a member to your NEP Connect organization.

View Tutorial
Learn more
How to create a blog post

Learn how to create a blog post in NEP Connect.

View Tutorial
Learn more
How to set Admin Notifications

Want emails when someone registers with your organization? Learn how to set admin notifications.

View Tutorial
Learn more
How to manage your Members Database

Learn how to manage your members, edit members information, deactivate members and more.

View Tutorial
Learn more
How to add a New Calendar Event

Learn how to create a calendar event in NEP Connect

View Tutorial
Learn more
How to Update your Profile for Member Sharing

Learn how to update your profile if you decide to share your personal information with other members in your organization.

View Tutorial
Learn more
How to Bulk Edit Groups

Learn how add or remove multiple people to a group or multiple groups.

View Tutorial
Learn more
How to move NEP Connect Emails into your inbox

Learn how to ensure that emails from NEP Connect land in your Gmail inbox instead of the Promotions or Spam folders.

View Tutorial
Learn more